Terms & Conditions
Please carefully read these terms and conditions before making a reservation. They layout your rights and obligations, and are referred to in case of any dispute.
These Terms and Conditions DO NOT affect your mandatory legal rights that cannot be excluded under laws applicable to you, including your statutory rights or local legislation implementing the EC Travel Directive (90/314/EEC). For example, NL citizens have additional protection under the Package Travel, Package Holidays and Package Tours Regulations 1992 that cannot be excluded by this contract.
1. The Contract
The Hangover is a company registered and incorporated in the Netherlands under KvK number: 70815771 and is owner of brands . When you make a booking through the website, email, whatsapp, or an online payment you are entering into a contract with The Hangover on the following terms and conditions (“the Terms”).
The following definitions apply in this contract:
“Group Leader” – the person completing the reservation
“You” – includes the Group Leader and all persons within the group
“Group” – all persons to whom the travel arrangements apply, including anyone added or substituted after The Hangover has received the booking
3. General Conditions
3.1 This contract is governed by the law of the law of the Netherlands and both parties submit to the exclusive jurisdiction of the local courts of this country should any dispute arise as to the interpretation or performance with the Terms. As noted above, this does not exclude your mandatory legal rights including your statutory rights or local implementation of the EC Travel Directive (90/314/EEC).
3.2 The Terms will apply to all bookings The Hangover confirms after 01 January 2011.
3.3 You must be at least 18 years old as of your scheduled date of arrival and The Hangover reserves the right to request proof of age for activities that involve alcoholic beverages.
3.4 All members of the Group must read the Terms and agree to be bound by them – this being the group leader’s responsibility to pass on the Terms and Conditions to the rest of the group.
3.5 Each of the Terms are severable and distinct from one another and if at any time any Term should become invalid, illegal or unenforceable, the validity, legality or enforceability of the other Terms shall not in any way be affected or impaired.
3.6 Nothing in these Terms shall confer on any third party any benefit or the right to enforce any provision of these Terms.
4. Booking Procedure
4.1 One reservation form must be completed for each Group. You must only use the form provided on the websites. In general no other form or communication, whether oral or written, will be accepted, except for confirmation by Email & WhatsApp. After sending the final reservation and by transferring the 50% deposit the booking is final.
4.2 The Hangover website will quote a price for your selected itinerary. Unless The Hangover indicates to the contrary, the price does not include such matters as the cost of refreshments, food, admission to events or activities, airport or hotel transfers, parking or porterage charges.
4.3 You will then be presented with the option of making a reservation. Your contract with The Hangover will only come into existence when The Hangover has issued an invoice or a final reservation to the Group Leader by Email or WhatsApp. Until that time, acceptance of your booking is at The Hangover absolute discretion.The Hangover may refuse to accept it for any reason.
4.4 An invoice will be issued once The Hangover receives your downpayment – a payment of 50% of the total price quoted. The methods of payment and currency which The Hangover will accept are detailed on the website.
4.5 In addition to the invoice, the Group Leader will also receive confirmation of your hotel reservation and any other travel documents by email prior to your date of departure. The Hangover will not supply you with paper copies of any such documentation. In case your booking contains a full package The Hangover is not liable to provide these documents prior to arrival.
4.6 Payment of the outstanding balance of the total cost quoted must be made to The Hangover no later than 7 days before your event date. In exceptional circumstances The Hangover reserves the right to request earlier payment.
4.7 If you want to pay your balance with a bank transfer to our account, the funds should be in our account no later than 10 days prior to your arrival. If you want to pay by Credit Card or any other online payment servic, the payment should be made no later than 7 days prior to your arrival.
4.8 The Hangover accepts no liability for any errors in your reservation form nor for inaccuracies in The Hangover documentation which you fail to bring to The Hangover attention within 24 hours of that documentation being issued to the Group Leader.
4.9 When you pay by credit/debit card, the amount will be withdrawn the same day. Credit/Debit Card Payments will incur a 4% transaction fee by our card processor.
5.1 The Hangover reserves the right, without giving you notice, to vary:
(a) the Terms, prior to full payment of the total cost quoted;
(b) the activities and services offered, together with the price advertised for providing the same, prior to arrival;
(c) any part of your booking, at any time, where such changes are minor, for instance, if the hotel referred to in your travel documentation subsequently becomes unavailable, then a suitable alternative will be substituted.
(d) Deduct the remaining balance from your card according to the unpaid open balance and/or our cancellation terms, in case of no show or last minute cancellation 7 days prior to event.
5.2 If you wish to alter your travel arrangements after the invoice has been issued, the Group Leader must notify The Hangover by email. Variation of the travel arrangements is at the absolute discretion of The Hangover. Any such variation will give rise to a recalculation of the total cost originally quoted by reference to the prices stated on the websites on the date The Hangover confirms the variation. If this should result in an increase in the downpayment payable, The Hangover will not confirm the variation until payment of the increased payment has been received.
5.3 Prices are in EURO or in USD, and payment in other currencies, may be subject to a foreign exchange surcharge if the rate between it and the euro or usd is more than 10% lower on the date of arrival compared to the rate at the time of booking. The Hangover reserves the right to amend the holiday price by adding a foreign exchange surcharge at any time and without notice at our discretion.
6. Cancellation by The Hangover
6.1 Where an activity cannot be provided due to circumstances beyond The Hangover control closure of licensed premises or where an activity supplier has ceased to trade and a suitable alternative cannot be offered, a refund will be provided.
7. Cancellation by You
7.1 Prior to arrival, your cancellation of all or any part of your travel arrangements will not be effective unless confirmed to The Hangover by email from the Group Leader. After arrival, you will be deemed to have cancelled your travel arrangements if you do not attend at the agreed time and place for whatever reason or fail to settle any balance owing with The Hangover.
7.2 The following charges will apply where you either cancel or are deemed to have cancelled the travel arrangements:
(a) no charge will arise where cancellation occurs prior to issue of the invoice email, final reservation or pre payment;
(b) once the invoice email or final reservation has been issued, or the pre payment is transferred cancellation will render you liable to a charge of 50% of the total cost of the travel arrangement cancelled. This will increase to 100% if cancellation occurs either within 7 days of your scheduled arrival, or anytime following your arrival at your destination.
7.3 Sales incentives such as price discounts and additional free services are granted based on group size and other factors such as quantity or services. Consequently, The Hangover reserves the right to reduce the value of these incentives if you cancel any part of the travel arrangements you proposed at the time they were granted.
7.4 Tickets for museums and other attractions/activities are non-refundable after purchase. Please ask your booking agent before booking an event if this is the case.
8. The Hangover Obligations and Liabilities
8.1 The Hangover is not the direct supplier of the accommodation and most activities which make up your travel arrangements. It acts only as a booking agent. In that capacity, The Hangover will take all reasonable steps to ensure that:
(a) your travel arrangements are supplied as described on the websites and that they meet a reasonable standard;
(b) activity and accommodation suppliers follow local health and safety guidelines and legal requirements.
8.2 Liability is accepted for:
(a) negligent acts or omissions by employees or agents of The Hangover (acting within the scope of their employment or contract with The Hangover) in the provision of your travel arrangements;
(b) a failure to perform or improper performance by The Hangover of all or any part of the Terms.
9. Your Obligations and Liabilities
9.1 Once the invoice or final reservation has been issued, or your pre payment transferred you must comply with these Terms. Non-compliance will amount to deemed cancellation by you of all the travel arrangements provided by The Hangover within 24 hours after the invoice has been issued for a full refund. After the 24 hours you are liable to The Hangover Terms.
9.2 Once you arrive at your holiday destination you will:
(a) conduct yourself in a responsible manner and without risk to the health and safety of yourself or others;
(b) comply with every reasonable instruction or request of the The Hangover representative or agent or activity or accommodation supplier.
(c) If you fail to do so, you will be deemed to have cancelled your travel arrangements with immediate effect with no possibility of a refund.
9.3 If the Group is more than 30 minutes late in meeting the Hangover representative at the agreed place and time for a scheduled activity, then the representative on spot can cancel the activity and there will be no refunds to be issued.
9.4 You will be personally liable for any damage occasioned by you to the property or person of a third party.
9.5 It is your responsibility to obtain all necessary travel documents and medical advice with respect to your holiday destination. Please ensure that you possess a valid passport and visa (if appropriate). You should also check with your doctor as to whether vaccinations or additional health precautions may be required.
9.6 When booking your travel arrangements with The Hangover, it is the Group Leader’s responsibility to ascertain whether any member of the Group suffers from an existing medical condition or disability and to notify The Hangover accordingly. If such information is not disclosed to The Hangover until after the invoice has been issued and, in the opinion of The Hangover, the condition or disability would render the travel arrangements unsuitable or unsafe for the member affected, then the member will be deemed to have cancelled the travel arrangements.
9.7 We recommend you purchase travel insurance cover for the duration of your travel arrangements, for participation in potentially dangerous sports and activities. You should not participate in an activity if insurance has not been arranged. You agree to indemnify The Hangover against any liability for costs arising from your failure to obtain adequate insurance cover.
9.8 European Union residents are advised to complete an EIII prior to travel.
9.9 When the client booked a full Hangover Experience for multiple days with 24/7 (G)hosts & security the Group Leader has to arrange at least 1 private bedroom exclusively on site of their accommodation for our staff whether it will be for them to rest, and/or a private secure place for our staff to get dressed and/or take a break in between their services. This room is only allowed to be entered or occupied for our staff, if a client does not obey this private area The Hangover is allowed to cancel all further services, and no refunds will be issued.
10. Limits to The Hangover liability
10.1 Accommodation classifications and ‘star’ ratings are determined by The Hangover based on the official classification from the tourist authority of your holiday destination. The Hangover relies upon these authorities to ensure that your accommodation complies with all local laws and cannot accept any liability where accommodation fails to do so. The Hangover reserves the right to quote different ‘star’ ratings than the local tourist authority where it believes this is justified to give a fair indication of the relative quality of the accommodation.
10.2 All photographic and pictorial references on the websites are merely representative of the activities which The Hangover can arrange and should only be relied upon to that extent. The Hangover has based their descriptions of the activities on information provided by suppliers. Whilst The Hangover believes their supplier’s representations to be true, it cannot accept liability for any false representation or breach of implied warranty of any kind as to the activities offered.
10.3 No liability is accepted by The Hangover in the following circumstances:
if you or any member of the Group are at fault (including, but not limited to, a failure to comply with the Terms); a third party unconnected to the provision of services arranged through The Hangover is at fault; any unusual or unexpected circumstance beyond the control of The Hangover or its suppliers; any event which The Hangover or the activity or accommodation supplier could not have reasonably foreseen; any instance of inappropriate behaviour on your part or any member of your Group, including, but not limited to, insobriety, violent conduct, breach of any local laws and discourtesy;
10.4 If any supplier can exclude or limit liability under any international convention or foreign law, The Hangover will rely upon that exclusion or limitation.
10.5 If you suffer loss, damage or injury due to any act or omission on the part of The Hangover its suppliers or agents, The Hangover acceptance of liability is subject to you initially cooperating with The Hangover in any legal action it may take to enforce its own contractual indemnities against them.
10.6 Where The Hangover are unable to provide an activity after an invoice or final reservation has been issued, The Hangover liability will not exceed the total cost of this activity.
10.7 The Hangover will not be liable where it has to cancel or change your travel arrangements in any way for reasons of war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, pandemic outbreak, or other circumstances amounting to force majeure.
10.8 The Hangover will not be liable for any sales that are not part of the original holiday booked through the website at the time of arrival, according to the Dutch Package Tour regulations. Anything that is bought subsequently when the Group is already on the holiday is not legally the responsibility of The Hangover. In these cases, the Group has to deal with the local supplier and in accordance with local regulations.
10.9 The Hangover will not be liable for a full refund of the total itinerary if the accommodation booked is cancelled prior your arrival at the destination. The Hangover is only a booking agent and in no circumstance responsible for a cancellation by a partner or third party. In this case The Hangover will offer a similar, or the best alternative available. If group leader not agrees with our suggested alternative The Hangover is only liable for a refund minus 25% administration fee, so in total 75% of the total costs for the accommodation. All other services and activities within the same itinerary are non refundable.
10.10 In the matter of damages arising from the non-performance or improper performance of the services involved in the package, the compensation payable by The Hangover will be limited in accordance with the international conventions governing such services. In the matter of damage other than personal injury resulting from the non-performance or improper performance of the services involved in the package, compensation payable by The Hangover shall be limited to no more than the cost of the services provided.
11. Complaints Procedure
11.1 Complaints must be brought to the attention immediately by calling +005999 523 09 34 any unreasonable delay, or any complaint after the end of the activity/hotel stay will entitle The Hangover, at its absolute discretion, to refuse to deal with the complaint.
11.2 If the complaint cannot be resolved locally, you must put it in writing and send it over email. Within 28 days of returning from your holiday destination, you must confirm your complaint by email to The Hangover Customer Services Department (email@example.com), and include your invoice reference, together with any other relevant details such as receipts.
11.3 If The Hangover decides that compensation is payable to you, the form of compensation will be at The Hangover absolute discretion and may include a free holiday, credit/discount vouchers redeemable within a fixed period or other similar arrangements. Compensation will not take the form of any kind of monetary payment or credit card refund.
11.4 Disputes arising out of, or in connection with this contract which cannot be settled amicably, may (if you wish) be referred to arbitration under the laws of the Netherlands.
11.5 The Hangover and its representatives never issue cash refunds. All refunds must be done through bank transfer or as a refund on the original payment made by creditcard or any other online payment service.
12. Photo Material
12.1 The Hangover reserves the rights to take photographs and videos of events during your travel for commercial use, which may or may not show members of your Group.
12. 2 The Hangover will not take pictures or videos of your Group in situations we would consider embarrassing.
12.3 Should you wish for us to not use these pictures or videos in a commercial sense, please send an email to firstname.lastname@example.org in which you specify the relevant pictures and we will stop using them.
KVK NR: 70815771 BTW NR: NL858470676B01